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Customer Service

Shipping & Delivery

All in-stock orders are shipped within 1 business day. Normal shipping options and costs (based on your order subtotal after any product discounts) is as follows:

Dr. Cherry only ships to US and Canada, not internationally. Please allow an additional 10 business days for Canadian orders to be delivered. You will be responsible for any duties or taxes assigned to your order by Canadian authorities.

The reason we cannot ship internationally is because the product is only licensed to be sold in the USA. Each international country (GB, EU, AUS, JPN, CAN, etc) all have a regulating body of government that requirements registration per product and in some cases a physical presence in that country. Dr. Cherry would love to one day be international, but right now we don't have the sales to support it. It's known that family members in the US purchase product and ship to their family members abroad. However, we have no idea how it works nor what the regulations/restriction are in doing this. They would have to research that on their own, specific to USA-UK shipments...we don't have a "recommendation" on how to get supplements. All we can say is that we (the brand) cannot ship internationally and are not liable for any individual's attempts to do so on their own.

Privacy & Security

Please see our Privacy Policy page for details.

Returns & Replacements

Return policy: If the product does not meet your expectations they just simply return the UNUSED portion within 120 days (with the original packing slip) for a full refund of the purchase price.

Exchange policy: We do allow exchanges within the 120 days return period as well. You are responsible for the shipping both ways on an exchange. If there is a price difference, you will be charged or credited the difference. You may write your exchange instructions on the packing slip in your returned package.